Claims Management Clinical and Non Clinical

Provider: 
Other Trust Courses
Externally Available: 
No
Overall Aim: 

 

To provide all staff that become involved in a clinical or non clinical claim against the Trust to provide clarity on their role. 

 

Background: 

 

To provide an information resource to allow an effective response during the investigation of a claim – together with information about civil action procedures and the role of the NHS Litigation Authority. To provide clarity on the role of staff who are involved in a claim.

 

Learning Outcomes: 

 

1. Understand the general process of claims.

2. Be aware of the process for giving evidence.

3. Know how to prepare statements / reports.

4. Understand the time limits associated with claims.

5. Staff will be aware of their role in court.

 

Assessment: 

 

1. Staff member’s contributions will be reviewed and feedback given.

2. Staff member’s contributions will be reviewed and feedback given.

3. Staff member’s contributions will be reviewed and feedback given.

4. Staff member’s contributions will be reviewed and feedback given.

5. Staff member’s contributions will be reviewed and feedback given.

 

Participants: 

 

The Investigations Team who are involved in daily claims management activites.

 

Duration: 

 

By Handout.

 

Frequency (planned dates): 

 

Once Only.

 

Booking: 

 

By telephoning a Senior Investigations Manager (Safety & Governance). The information is also provided upon receipt of a claim and at relevant stages of a claim.

 Tel ext  43941

 

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